At Favest, we strive to provide high-quality products that meet your health and wellness needs. If for any reason you are not completely satisfied with your purchase, we offer the following return policy:
Returns:
- You may return any unused portion of your product within 30 days of the purchase date for a full refund or exchange.
- Products intended for oral consumption cannot be returned for exchange due to health and safety reasons.
- To be eligible for a return, the product must be unused and in its original packaging.
- Returns are subject to inspection upon receipt. Any used or opened products may not be eligible for a refund.
Refunds:
- Upon approval of your return, we will initiate a refund to your original method of payment.
- Please allow 10 business days for the refund to be processed and reflected in your account.
Exchanges:
- If you wish to exchange your herbal product for a different item, please contact us to arrange for the exchange.
- Exchanges are subject to product availability.
Return Shipping:
- Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.
Damaged or Defective Products:
- If you receive a damaged or defective product, please contact us immediately to arrange for a replacement or refund.
Non-Returnable Items:
- Due to the nature of our products, we are unable to accept returns on opened or used products unless they are damaged or defective.
How to Initiate a Return:
- To initiate a return, please contact our customer service team at [email protected] to receive further instructions.
- Please include your order number and reason for the return in your communication.
Contact Us:
If you have any questions or concerns regarding our return policy, please don’t hesitate to contact us at [email protected]. Our customer service team is here to assist you.
