At Favest, we strive to provide high-quality products that meet your health and wellness needs. If for any reason you are not completely satisfied with your purchase, we offer the following return policy:

Returns:

• You may return any unused portion of your product within 30 days of the purchase date for a full refund or exchange.
• Products intended for oral consumption cannot be returned for exchange due to health and safety reasons.
• To be eligible for a return, the product must be unused and in its original packaging.
• Returns are subject to inspection upon receipt. Any used or opened products may not be eligible for a refund.

Refunds:

• Upon approval of your return, we will initiate a refund to your original method of payment.
• Please allow 10 business days for the refund to be processed and reflected in your account.

Exchanges:

• If you wish to exchange your herbal product for a different item, please contact us to arrange for the exchange.
• Exchanges are subject to product availability.

Return Shipping:

• Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.

Damaged or Defective Products:

• If you receive a damaged or defective product, please contact us immediately to arrange for a replacement or refund.

Non-Returnable Items:

• Due to the nature of our products, we are unable to accept returns on opened or used products unless they are damaged or defective.

How to Initiate a Return:

• To initiate a return, please contact our customer service team at su*****@fa****.com to receive further instructions.
• Please include your order number and reason for the return in your communication.

Contact Us:

If you have any questions or concerns regarding our return policy, please don’t hesitate to contact us at su*****@fa****.com.  Our customer service team is here to assist you.